PROBLEM |
POSSIBLE CAUSE |
SUGGESTED ACTION |
You are unable to establish a connection
even after several re-dial attempts |
- video phone numbers are wrong
- possible technical problem
|
- re-check/re-verify video phone numbers
- contact the assigned videoconferencing room coordinator
|
You see interference during the videoconference |
- possible problems with the connection
|
- if image breakup is severe, disconnect and re-dial far end site
again
|
You hear audio pops and voice breakups
during your videoconference |
- possible problems with the connection
|
- if audio problem is severe, disconnect and re-dial far end site
again
|
You are having a successful videoconference
with the far end site and then the screen freezes and you no longer
hear the far end site |
- possible problems with the connection
|
- disconnect and re-dial the far end site
|
You are hearing your voice echo back |
- far end monitor volume is set too loud
|
- have far end site turn volume on monitor down - set to 50%
|
You can't hear the far end site |
- far end site "mute" button is activated
- far end site participants are seated too far away from the microphone
- your volume is set too low
|
- have far end site turn their "mute" button off
- have far end site participants move closer to the microphone
- turn up your volume on the keypad
|
Far end site can't hear you |
- your "mute" button is activated
- you are seated too far away from the microphone
- far end site volume is set too low
|
- turn your "mute" button off
- move closer to the microphone
- far end site needs to turn up the volume on their keypad
|
Far end site is blurry and out-of-focus |
- far end site camera is not focused
- not enough light at far end site
|
- ask far end site to use the focus and zoom feature on the keypad
to correct the problem
- ask far end site to turn on more lights
|
